FAQs

Before you buy:

What is a genetic test?

It is a process performed in a laboratory that determines the specific sequence in a region of DNA.

Who can use the Mygene genetic tests?

Anyone of any age can use our tests.

What can I learn from genetic tests?

Genetic tests can be used to determine:

• The genetic relationship between two individuals, e.g paternity testing
• Match a biological sample in a crime scene to an individual, i.e. forensic testing
• Identify if a disease is making a person ill, i.e. diagnostic testing
• Provide information on the likelihood of developing a disease, i.e. predictive testing
• Determine if a person is carrying a gene that they may pass on to their children, i.e. carrier testing
• Determine if a foetus has a disease, i.e. prenatal testing
• Determine if a newborn has a disease, i.e. newborn screening
• Determine how certain medicines are processed and help identify correct dose, i.e. pharmacogenomics testing in cancer patients
• Determine the type of cancer including the interventions most likely to be used to treat it, i.e. oncogenomic testing
• Understand the ancestry of an individual, i.e. ancestry testing
• Determine the types of food and food practices most suitable for optimal health, i.e. nutrigenetic testing
• Determine the potential for elite performance in sports, i.e. sports genetic testing
• Gain insight into optimal lifestyle practices to sustain health and wellness, i.e. wellness testing

Which type of genetic testing does Mygene provide?

Mygene provides the following testing services:

• Predictive testing
• Carrier testing
• Pharmacogenomics testing
• Nutrigenetic testing
• Sports genetic testing
• Wellness testing

 

What happens to my DNA sample in the lab?

In the lab, your DNA sample will be processed to extract the DNA molecules. This typically involves breaking open the cells in your sample to release the DNA, and then purifying the DNA to remove any contaminants. Once the DNA is purified, it is amplified using a technique called qualitative polymerase chain reaction (qPCR). This allows the lab to produce many copies of the DNA, making it easier to analyze.

After the DNA has been amplified, it is typically analyzed using a variety of techniques, depending on the specific genetic test being performed. These techniques may include sequencing the DNA to look for specific genetic variants or mutations that may be associated with certain health conditions or traits.

 

How accurate are Mygene tests?

Providing accurate data is our top priority and we ensure this through multiple systems of quality control and quality assurance that exceed ISO requirements. All steps taken in the processing of a sample are recorded and able to be audited.

 

Where is my DNA analysed?

Mygene is a Melbourne born and based company. The DNA is processed locally in our laboratory in Glen Iris.

Can I speak to someone regarding any questions I may have?

Answers to many of your questions may be found on our website and reports. For additional information you may contact us directly to speak with the representative most suitable to your query. Whilst we can answer any question about a test you have had or would like to have, we are not permitted to provide you with medical advice. For that you must contact your medical professional.

Data protection:

 Will my personal information be shared to third parties?

No. We will not sell, lease, or rent your individual-level protected health information to any third party without your consent.

We do not share customer data with any public databases.

 How is my personal information protected?

Customer privacy is a foundational principle of Mygene’s philosophy. For more details please refer to our privacy statement that includes the steps we take to secure customer data.

Where do you store my data?

Your results are stored securely using our cloud based encrypted data vault.

Can I have my DNA sequenced anonymously?

All DNA samples that are extracted for analysis are assigned a random ID, stripped of any personal information you provide so that your genetic data cannot be reasonably identified.

Purchasing:

How much are Mygene genetic testing services?

We offer a range of programs starting from $990. Please see our Personalised Health Span Programs page for more information 

Where can I buy a test kit?

The Mygene testing kit can be purchased via our online store or through our partnered medical clinics and pharmacies. 

Do you provide discounts for volume purchases?

Please contact our corporate sales department via sales@mygene.com.au and we will do our best to accommodate you.

What payment options are available?

We accept credit/debit card payments through Visa, Mastercard, and PayPal.

Can I change or cancel my order?

We are not always able to make amendments, but if you need help with an order contact us at sales@mygene.com.au and we'll see what we can do.

 

Return and refund policy

Mygene accepts returns in accordance with Australian Consumer Law. If you receive a product that is faulty, not fit for purpose, or otherwise, it can be returned in accordance with the Australian Consumer Law by contacting Mygene at enquiries@mygene.com.au together with proof of damage, a police report (in the case of theft or foul play) and proof of purchase. Mygene will then provide you with a replacement product. In the event where a sample was not adequately collected, damaged upon arrival to the lab or forms were not filled in their entirety you will be resupplied with a new Mygene test kit for sample recollection.

Mygene is unable to accept returns or process refunds for tests purchased from a third party retailer or partner. Please take the matter up with the place of purchase in the first instance and contact Mygene at enquiries@mygene.com.au if you require any assistance.

 

Replacement kit policy

In the event where a sample was not adequately collected, damaged upon arrival to the lab or forms were not filled in their entirety, you will be notified via email and Mygene will provide you with a replacement test kit.

What countries do you ship to?

At the moment, Mygene genetic services and products are only available in Australia. 

What shipping options are available?

In Australia, we ship all orders with Australia Post - Express Post or Standard Post.

Can I buy the testing kit as a gift or for others?

Yes. Please select the 'Is this a gift' option upon check out. 

How do I track my order?

Once your order has been shipped from our warehouse, we will notify you via email with tracking details included.

 How long does delivery take?

Australia:

Express Post usually takes between 2-5 business days. (Includes tracking)

Regular Post may take 4-8 business days. (Includes tracking)

 

Delivery times may vary depending on Australia Post services. Please see their website for up to date information. 

 

Getting started

How do I create an account?

Navigate to the Mygene homepage and select ‘register’, then follow the prompts to fill in your details.

Can I use the same login for family members/multiple kits?

Yes, all kits may be accessed through one account if you wish. 

How do I activate my test kit?

To activate your test kit, you'll first need to create a Mygene account or login to an existing Mygene account.

Then, to register your test kit, select 'Activate my DNA test kit' and enter the 6 digit barcode number found on the side of the DNA collection tube included in your kit. Example: 0045-XX

 What is in the genetic test kit?

The Mygene test kit includes:

• Instruction on how to use and activate the kit
• A myGene cylinder package containing the collection tube and swab
• Pre-paid return packaging.

 Can I use the kit if I am sick or on medication?

Our DNA tests collects DNA from your cheek cells and saliva. The DNA in these cells will remain unchanged regardless of medical conditions in other parts of the body, so the results from these cells will remain the same regardless of your sickness. Similarly, medications that you take will not change your DNA test results. Do take note, however, to avoid ulcers in your mouth when collecting your DNA sample using our cheek swab.

One exception to this is if you are the recipient of a bone marrow transplant or if you have had a recent blood transfusion (7 days before providing your DNA sample). If you are a marrow or blood recipient, your white blood cells will contain the DNA of your donor, these can be found in small amounts in your saliva and accumulate on the swab. The DNA from these cells will not match with your own, and this can result in analysis failure. We therefore do not recommend taking the test if you have received a bone marrow transplant or recent blood transfusion.

In addition, if you are applying a cream or ointment onto the inside of the mouth (gum, teeth, etc), we highly advise you to provide your sample when you are no longer using the cream or ointment.

 

Can I use the kit if I am pregnant or on my period?

Yes. Our DNA tests collects DNA from your cheek cells and saliva. The DNA in these cells will remain unchanged regardless of changes in other parts of the body, so the test results will remain the same.

When does the test kit expire?

The expiry date is listed on the DNA collection tube. Please collect and return your sample before this date.

The DNA collection tube contains a desiccant which preserves the sample for up to 3 months. However, we recommend returning the sample to our lab at your earliest convenience after you have completed the sample collection.

How do I collect DNA sample?

To collect your DNA effectively, follow the instructions included in the DNA testing kit.

Untwist the cap on the collection tube and, with the swab, swipe the inside of your mouth cheek vigorously up and down 10 times. Rotate every few swipes to thoroughly coat the swab. Carefully return the swab into the case and twist to close.

When is the best time to collect my DNA sample?

Wait at least 30 minutes after eating or drinking. Rinse your mouth with water before collecting DNA sample to ensure there are no contaminants present.

Do not collect DNA sample right after brushing your teeth.

Sample return and status

 How do I return my sample?

Your kit will include a pre-paid express postage return mailer which is designed to be deposited in a yellow express post box.

Before returning your sample, please ensure that you have activated your kit via the Mygene website.

After you have collected your sample, seal it back in the Mygene cylinder and place it in the pre-paid return packaging.

We recommend that you return your sample at your earliest possible convenience.

When will my test results be ready?

We process samples and upload results within 72 hours of receiving them at our laboratory.

How quickly must I return my sample after collection?

The sample will be stable for up to 3 months after collection, however, for optimal results we recommend that you return your sample on the same day as collection.

Where should I store my sample before returning?

If you are unable to return your sample on the same day as collection, it should be stored in the fridge or in a cool, dry, dark cupboard or drawer, away from sunlight as UV rays degrade DNA.

How do I track the status of my sample?

Before sending your sample for return to Mygene, please note down your tracking number to track your shipment.

Upon sending in your sample, it takes 2-8 business days for it to arrive at our laboratory. 

Once your DNA sample arrives at our lab we will notify you via email. You may track the progress of your sample as it is processed in our lab via your Mygene account on our website.

 

 

 

Results

How do I know when my results are ready?

Once your DNA sample has been analysed and your genetic results are ready, we will notify you via email.

How do I access my results?

Your results can be accessed via your Mygene account on our website.

 I forgot my login details

If you forget your login details, please reset your password by clicking the 'Forgot my password' button at the login page.

Can I share my results with my doctor?

Mygene test results are not medical reports or advices, and should not be used for diagnostic purposes.

However, we do recommend that you consult with a healthcare professional if you have any concerns about, for example, your sensitivities or risks so that you may create an actionable plan with them.

We also highly encourage for you to share the results of your genetic risk for heritable conditions such as cancer with your doctor.

Additional resources

Technical support – reporting a technical issue

If you are encountering issues with our website, these are some troubleshooting tips you can try:

• Ensure you are using the most updated version of your browser. (Chrome, Safari, Firefox etc)
• Clearing your browser's cache
• Some extensions or add-ons may compromise compatibility with our site, trying a different browser may resolve the issue.
• If you are using a mobile device or a tablet, please try using a desktop computer. Some aspects of our service are not yet optimised for viewing on a mobile device or tablet.

If these troubleshooting tips do not work, please contact Mygene customer support at enquiries@mygene.com.au

 

Products 

How are Mygene supplements different from others on the market?

Everything we do at Mygene is driven by extensive research so we only provide products and services that are entirely evidence based and clinically proven.

Having a human genetic testing laboratory requires us to work with strong evidence to link traits to genes and SNPs (Single Nucleotide Polymorphisms).

Our knowledge of evidenced based medicine has guided us to use the same parameters for putting together these supplements.

The following list is an example of some of the unique factors that set Mygene supplements apart from the rest of the crowd:

1. Entirely evidence-based: In our research we prefer mainly meta-analyses and Randomised Controlled Trials including double blind randomised controlled trails from reputable published papers rather than observational, case-control, or pilot studies. 

 

 

2. Whole ingredients: We use the whole plant ingredient rather than extracts which are used in almost all supplements on the market. Extracts are obtained from whole plant material distilled in ethanol or solvents to yield the ‘essence’ of the plant. This process potentially reduces the benefits that the plant would otherwise offer in its natural, whole form. It also isolates only one active component from the plant when one plant may have

3. Clinical doses: Our supplements contain the same doses as those used in Randomised Controlled Trials which have been clinically proven to have therapeutic effect beyond placebo.

Virtually all other supplements on the market do not contain the dosage used in Clinical Trials, but instead use very low doses, mainly for marketing purposes rather than efficacy. This means the recommended dosage is too low to have any clinical effect and any results would be largely placebo. 

4. Synergistic ingredients: We also combine efficacious clinical doses of various therapeutic plant sources to create supplements that provide a systemic, multi-faceted approach to a dis-ease. 

5. Additive free: We do not use caking agents, fillers, preservatives, colours, binding agents, flavours or other excipients as used in most other capsules, tablets and supplements. These additives do not provide any therapeutic action. For example, fillers are added solely to provide bulk so that the capsules don’t appear half empty and can also include colloidal silicon dioxide which has been linked to adverse reactions.
6. Organically sourced: We only use certified organic ingredients in almost all our products unless an organic version is unavailable. This means our products are pure and chemical free.
7. Complete approach: We looked at symptoms as a whole not in isolation. For example, conventional anti-anxiety or anti-depressant medications often target one neurotransmitter at a time. Our formulations contain a combination of ingredients which target ALL neurotransmitters including serotonin, dopamine, BDNF, GABA etc. Our supplements also have a secondary effect (e.g. better sleep) and often tertiary effect (e.g. reduced migraines) due to their anti-inflammatory effects
8. Pet friendly: We work with a Senior Vet who has trialled, approved and dosed the supplements accordingly to provide effective use for animals as well.

 

 

Who are these supplements suitable for?

Humans and dogs, cats and horses.

Are ingredients high quality?

We only use Certified Organic in almost all our products unless an organic version is unavailable. This means our products are pure and chemical free.

 

Are there any side effects to taking Mygene supplements?

Each person processes foods and supplements differently. Given the high clinical doses used, some people may have some mild gastro intestinal upsets. According to the Research we have conducted and our own observational cases, the effects are only transient. However if symptoms persist please stop taking the supplements immediately and contact your health care practitioner.

Is the MyCare range sustainable?

Almost all our products are certified organic. This means no chemical fertilisers or pesticides were used, leading to degradation of the soil and waterways. Our Marine collagen is sourced from sustainable ocean caught Norwegian Cod.

In order to preserve the integrity of our products, we require the total  blockage of visible light. Our pouches are aluminium lined and opaque in order to preserve the product. We use biophotonic Miron Jars from Switzerland for our capsules. These jars are reusable and recyclable.

What is special about Miron Jars? 

Will MyCare products interfere with my medical condition or any medications I am taking?

Yes, some of the products will interfere with medication, as some of the individual plant ingredients are used interchangeably in some countries to treat certain conditions. E.g St John’s Wort is used as a substitute for anti-anxiety and anti-depressant medication by Medical Practitioners in Germany.

As MyCalm contains St John’s Wort, this product is not to be taken alongside anti-anxiety or anti-depressant medication.

Why are the Mygene supplement doses higher than other supplements I’ve used?

The doses we recommend for our supplements are equivalent to those used in Clinical Trials which have been proven to have clinical effect. Other supplements use much lower doses which are not proven to provide any therapeutic effect beyond placebo.

Additionally, instead of extracts we use the whole plant in powdered form in our supplements which increases the volume.

Are Mygene products vegan?

myCalm is entirely vegan, sourced from organic whole-plant ingredients. myRepair is not vegan as it contains Marine Collagen sourced from sustainable ocean caught Norwegian Cod.

 What allergens are present in Mygene products?

All products are free from dairy, egg, gluten, wheat, nuts and soy.

Can I take Mygene supplements together?

Absolutely, in fact their effects are synergistic when taken together.

What is the best way to take Mygene supplements?

We find it's best to take our supplements in the morning, since this tends to be a good time of day when it comes to remembering to take a newly started supplement.

But we don’t have any reason to believe that time of day will make a difference when taking myGene supplements.

The easiest way to take myGene supplements is by mixing them in a glass with some water or juice.

 Can I split the dose across breakfast and dinner?

Yes, it is fine to split the daily dose into morning and night portions. Note however, some products are most effective effective when taken in the morning and may interrupt sleep. Always read the label on your product as use as directed.  

 Is it ok to drink alcohol while taking Mygene supplements?

None of our supplements contain any ingredients reported to interact negatively with alcohol.

Where are Mygene products manufactured?

All products are manufactured in Australia at a TGA-certified factory.

 

How do I contact Mygene?

For questions regarding online sales/orders you can reach us at sales@mygene.com.au

If you have questions about our Privacy Policy, or wish to submit a complaint, please email myGene Privacy Officer at privacy@mygene.com.au

For all other enquiries please contact myGene customer support at enquiries@mygene.com.au